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Orders, Shipping & More 

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Order & Pre-Order Policy

Handmade Just for You

Every Cyra piece is crafted with love and attention to detail, because you deserve nothing less!

  • Made-to-order dresses take 1-2 weeks to bring to life.
  • Shipping within Canada takes an additional 1-2 weeks.

If your dress isn’t a pre-order, it will be on its way as soon as it’s ready! Thank you for your patience, beautiful things take time, and we promise it’s worth the wait! ✨

Shipping with Care

Every Cyra piece is made with love, not mass-produced, so we take every order personally. 💕 Shipping takes 1-2 weeks after production, and you’ll get a tracking number once it’s on its way!

Need it sooner? Reach out on Instagram (@maisoncyra) or email info@cyra.shop, we’re happy to help! ✨

Returns & Exchanges 

Every Cyra piece is crafted with love, whether it’s from our handmade collection or a custom order. Because of this, we don’t accept returns, but if something isn’t right, we’re here to help!

If there’s a major issue or defect, please contact us within 24 hours of delivery with photos, and we’ll do our best to assist you.

For rare exceptions:
✔️ The dress must be unused, in perfect condition, with tags attached.
❌ Worn, altered, or tagless items can’t be returned.
❌ Custom-made, special-size, or personalized designs are final sale.

Each order is made with love, and we handle any concerns with the same care.

Let’s Collaborate! 

Love Cyra and want to share it with your audience? We’d love to collaborate! 💕

📩 Send us an email at info@cyra.shop with:
✨ Your social media handles
✨ A little about you & your style
✨ How you’d love to work with us

If it’s a great fit, we’ll be in touch!